He has made everything beautiful in it's time.

He has made everything beautiful in it's time.
Ecclesiates 3:11
Showing posts with label Job Training. Show all posts
Showing posts with label Job Training. Show all posts

Friday, 12 June 2015

TDM: Day 14

Friday!!!! Finally!!! 

Many of us has fall sick... and as for me I felt extremely tired everyday after training... 

We learnt about the Book The Cook for SQ flight, and all were hungry after reading the menu one by one... and so we decided to go for a good lunch since we had two hours lunch break on Friday...

However, we made the wrong the decision and ordered some really bad foods as our lunch... 

The most popular menu of Book The Cook - Boston Lobster Thermidor

Thursday, 11 June 2015

TDM: Day 13

Today, started on the training on level 2, with a new observant trainer from Sg - Mr Alvin.

We have been 'warned' to be more discipline and behave as this trainer is not as flexible as Janet. So, to prevent bad or negative feedback, we have been reminded to behave ourselves more than once.

He is a middle-aged man, typical Singaporean, that's my first impression about him. Roger.

Level 2, we started with 3 note books + work books. Stress level up~~~!!!


Tuesday, 26 May 2015

TDM: Day 2

First day of job training... Our trainer - Ms Hani, Co-Trainer - Ms Lok Lim, and the Trainer of honor - Ms Janet from TMS (Teledirect Telecommerce Singapore) had gave us a very good time during today's training, detailed and organized, and they are very professional too.

The guys in the class are very active in throwing questions throughout the training, me on the other hand, busying to jot down the golden nuggets when the trainer were answering their questions. However, most of the questions they asked, I seem to know the answer. I think that's because I did a quite thorough research for this programme when I went for my 2nd interview, and that has truly benefits me a lot.

Of coz, I am not saying that I knew everything... Coz, I am totally new in this field and there are many more for me to learn, to understand and to discover.

Today, the most interesting topic we covered, to me will be the 2 letters airline code and the MARMS. And the trainers had reminded us that these 2 will be part of our test on next Wednesday & Thursday.

The Lord is my Shepherd, I shall not lack. I have the mind of Christ, and the Lord granted me wisdom and favor, in everything / situation that I am in. In Jesus' name. Amen!


Monday, 25 May 2015

TDM: First day at work

Yes, I am officially a CSR (Customer Service Representative) for Singapore Airlines Krisflyer Contact Centre!

First day at work... nothing much, mostly introducing ourselves, and ice-breakers from both HR & the very handsome trainer - Mr Sreevaasan.

Learnt many valuables knowledge today about customer service, the do's and don't, and most of all, the 10 Golden Rules as a CSR.

  1. Smile
  2. Your Language
  3. Body Language
  4. Positive Speaking
  5. Control
  6. Confidence
  7. Listening
  8. Courtesy
  9. Personalization
  10. Providing Alternatives
At the end of the day, we had a small assessment for what we learnt, and I scored 95%, with one question answered wrongly. Well, I hope to score full marks, but 95% is not bad too, right? 

Tomorrow will be starting our first module training, and our trainer will be Lok Lim. So looking forward to it... Thank You Lord!