He has made everything beautiful in it's time.

He has made everything beautiful in it's time.
Ecclesiates 3:11

Monday, 25 May 2015

TDM: First day at work

Yes, I am officially a CSR (Customer Service Representative) for Singapore Airlines Krisflyer Contact Centre!

First day at work... nothing much, mostly introducing ourselves, and ice-breakers from both HR & the very handsome trainer - Mr Sreevaasan.

Learnt many valuables knowledge today about customer service, the do's and don't, and most of all, the 10 Golden Rules as a CSR.

  1. Smile
  2. Your Language
  3. Body Language
  4. Positive Speaking
  5. Control
  6. Confidence
  7. Listening
  8. Courtesy
  9. Personalization
  10. Providing Alternatives
At the end of the day, we had a small assessment for what we learnt, and I scored 95%, with one question answered wrongly. Well, I hope to score full marks, but 95% is not bad too, right? 

Tomorrow will be starting our first module training, and our trainer will be Lok Lim. So looking forward to it... Thank You Lord! 

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