First day at work... nothing much, mostly introducing ourselves, and ice-breakers from both HR & the very handsome trainer - Mr Sreevaasan.
Learnt many valuables knowledge today about customer service, the do's and don't, and most of all, the 10 Golden Rules as a CSR.
- Your Language
- Body Language
- Positive Speaking
- Providing Alternatives
At the end of the day, we had a small assessment for what we learnt, and I scored 95%, with one question answered wrongly. Well, I hope to score full marks, but 95% is not bad too, right?
Tomorrow will be starting our first module training, and our trainer will be Lok Lim. So looking forward to it... Thank You Lord!