Elf's: Feeling vs Reality

有时候， 有时候

我会相信一切有尽头

相聚，离开，都有时候

没有什么会永垂不朽

可是我，有时候

宁愿选择留恋，不放手

等到风景都看透

也许你会陪我看细水长流

Heard this song from an album playlist on Spotify just now while walking home from MRT, had a strong feeling about the lyrics of the chorus... what if I never give up, will there be a change?

But God is good, as I am typing and asking myself all the "what if" question, the Holy Spirit reminded me on my favourite bible verse.

He has made everything beautiful in its time... Ecclesiastes 3:11

How lovely is this reminder... Thank You ABBA!

There is no what if, only surely, in God's promises for me, His beloved. Hallelujah!!!

Oh how beautiful Your love for me

Oh how wonderful Your grace unending

How beautiful and wonderful His love and grace for me, and it's never ending... ♥

TDM: Day 3

Today, we learnt really a lot.. overload with job knowledge, literally...

The different tiers of KF & PPS program, the qualification, benefits and privileges...

But, I am excited to learn more.. and I thank God for the wisdom He gave me and make me a quick and fast learner. I asked 2 questions today, which is something I don't usually do. Haha!

Lord, thank You for surrounding me with this bunch of fun people, as well as the super patient and soft-spoken trainers.

We were instructed to submit 5 names as our call name to for TDS to check on the availability and we will use the name as our call name when we are on the call floor. I have submitted the below:

1. Evelyn
2. Zoé 
3. Lay Fun
4. Eve
5. Charis

My original choice for the 5th one was Evelyn Zoé, but Hani said that it's too long, so, I decided to change it to Charis, which means Grace in greek. Cool, right? Hopefully Zoé is still available, coz I doubt that Evelyn will be available call name for me. If Zoé is not available, then I hope Charis is. :) 

TDM: First day at work

Yes, I am officially a CSR (Customer Service Representative) for Singapore Airlines Krisflyer Contact Centre!

First day at work... nothing much, mostly introducing ourselves, and ice-breakers from both HR & the very handsome trainer - Mr Sreevaasan.

Learnt many valuables knowledge today about customer service, the do's and don't, and most of all, the 10 Golden Rules as a CSR.

1. Smile
2. Your Language
3. Body Language
4. Positive Speaking
5. Control
6. Confidence
7. Listening
8. Courtesy
9. Personalization
10. Providing Alternatives

At the end of the day, we had a small assessment for what we learnt, and I scored 95%, with one question answered wrongly. Well, I hope to score full marks, but 95% is not bad too, right? 

Tomorrow will be starting our first module training, and our trainer will be Lok Lim. So looking forward to it... Thank You Lord!