Today, we finally experience the environment at the real call floor. Boon arranged for us to enter into the call floor batch by batch for 15 minutes to see what's happening there in the call floor, and listen to senior in handling their incoming calls.
I was seated with Aliah, and she got a call pertaining to change of redemption flight, and due to no seats are available on her prefer cabin class and date, she then requested to cancel the flight. I was not able to sit until the call was ended and wrapped up. But I see how she work on the systems, it's looked so complicated as we were only being taught on one system thus far.
I am eager to learn the other systems and hopefully I will be able to learn it quick with full understand on the products, the procedures, the process, the terms and conditions, Thank You Daddy God for the favour and wisdom! Amen!